FAQ
What is the delivery time?
Orders are processed within 1–2 business days after payment confirmation.
After dispatch, the estimated delivery time is 5–8 business days.
Delivery details are provided in your order confirmation email and in the shipping confirmation email, which includes a tracking link once your order has been dispatched.
How do I know if my order has been shipped?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link.
Using this link, you can follow your shipment and view delivery updates provided by the carrier.
What kind of packaging do you use?
All Currenstate watches are shipped in a dedicated gift box designed to protect the watch during transport.
Our packaging is made primarily from paper and cardboard. We avoid unnecessary plastic wherever possible.
How can I provide feedback or contact customer support?
If you have questions, feedback, or suggestions, please contact us via email:
support@currenstate.co.uk
Our customer support team aims to respond within 24 business hours.
How can I return an order?
You may request a return within 30 days of delivery.
To start a return, please contact our customer support team at:
support@currenstate.co.uk
After approval, you will receive:
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Return confirmation
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Clear return instructions
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The applicable return address
Return shipping costs are the responsibility of the customer. A fixed return fee of £5.95 applies and will be deducted from the refund amount.
Approved returns are handled via our European return facility.
For full details, please refer to our Returns & Refund Policy.
How do I know if my return has been received?
Once your return has been received and processed, you will receive a confirmation email.
Please note that return processing may take several business days after the package arrives at our return facility.
If you have not received an update after this period, please contact customer support.
Where are Currenstate watches made?
Currenstate watches are selected and quality-checked in Aalten, the Netherlands.
They are manufactured in China and equipped with reliable Japanese quartz movements, including movements from Miyota and Seiko.
Do Currenstate watches come with a warranty?
Yes. All Currenstate watches include a 1-year limited warranty covering manufacturing defects.
For full details, please refer to our Warranty Policy.
Need further assistance?
If your question is not listed here, feel free to contact us:
Email: support@currenstate.co.uk
Phone: +31 634659865