Warranty

Warranty Policy

At Currenstate, we design our watches to be worn daily and to perform reliably over time. Every watch is carefully inspected before shipment. In the unlikely event that an issue occurs, this warranty policy explains what is covered and how warranty claims are handled.

1-Year Limited Warranty

All Currenstate watches are covered by a 1-year limited warranty starting from the date of delivery.

This warranty covers manufacturing defects related to:

• The movement

• Internal mechanisms

• Faulty components caused by manufacturing errors

If a defect covered by this warranty occurs within the warranty period, we will assess the issue and provide an appropriate solution.

What Is Covered

This warranty applies to defects that are:

• Present at the time of manufacture

• Not caused by external factors

• Reported within the 1-year warranty period

Covered issues may include:

• Movement malfunction

• Internal mechanical failure

• Manufacturing-related defects affecting normal use

What Is Not Covered

This warranty does not cover damage or defects resulting from:

• Normal wear and tear

• Accidental damage (drops, impacts, misuse)

• Water damage

• Improper use or handling

• Unauthorized repairs or modifications

• Battery replacement

• Cosmetic damage (scratches, discoloration)

• Damage caused by exposure to chemicals or extreme conditions

These exclusions apply regardless of when the damage occurs.

How to Submit a Warranty Claim

To request a warranty assessment, please contact our customer support team at:

Email: support@currenstate.co.uk

Please include:

• Your order number

• A clear description of the issue

• Photos or videos showing the problem (if applicable)

Once received, our team will review your request and guide you through the next steps.

Warranty Assessment Process

After your claim is reviewed:

• We will determine whether the issue falls within warranty coverage

• Additional information may be requested if needed

• If approved, we will provide instructions for repair, replacement, or refund, depending on the situation

All warranty handling is coordinated by our operations team.

Replacement or Refund

If a warranty claim is approved, one of the following solutions may be offered:

• Repair of the product

• Replacement with the same or an equivalent model

• Refund (if repair or replacement is not feasible)

The chosen solution depends on availability and the nature of the defect.

Important Notes

• Warranty coverage applies only to the original purchaser

• Proof of purchase is required for all warranty claims

• The warranty is non-transferable

• This warranty does not affect your statutory consumer rights under applicable law

Need Help?

If you have questions about this warranty policy or need assistance with a claim, please contact us:

Email: support@currenstate.co.uk
Phone: +31 634659865